Healthcare IT-BPO

The digital healthcare information management solutions that we deploy normally comes with maintenance and supply contracts, due to our familiarity with the solution that we have deployed.

We also provide maintenance and support as stand-alone services, by entering into maintenance or supply contracts to undertake IT-BPO of the Healthcare Providers where we will help our customer maintain and support their existing information management systems or applications. When we identify potential weaknesses or room for improvement, we will recommend and offer our digital healthcare information management solutions.

THE MAINTENANCE AND SUPPORT SERVICES WE PROVIDE AIM AT

Improving operational efficiency by ensuring that all users within the organization are using the same and updated version of the software
Offering our customers the appropriate level of system support based on their organization’s need
Providing organizations with clear timelines for software upgrades to avoid unwarranted interruptions to business operations

STRATEGIC IT PLANNING + IT BPO

We are capable to undertake the entire IT Helpdesk Support (L1 and L2) for our customers . Our solution is based on globally recognized frameworks such as ITIL and COBIT, ensuring that the our healthcare customers adopts best practices in IT service management. This comprises of :

Incident Management : This includes a ticket management system that enables the hospital staff to log and track incidents. The system will categorize incidents based on their priority level, and the IT staff will respond to them accordingly.

Service Request Management : This process comes with the Service Management Tool will enable the hospital staff to log and track service requests. The system will categorize service requests based on their priority level, and the IT staff will respond to them accordingly.

Change Management : Based on ITIL and COBIT framework, we are capable of change management as the process of tracking and managing a change throughout from start to closure, with the aim to minimize risk. Setting up a systematic change management process helps the organization implement incident-free changes with a high success rate.